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Ana Maria Maia Gonçalves

Business leader in global organizations, educator, mediator and executive coach
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Portugal

Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.
  • Founder and president of the Institute for Certification and Training of Portuguese-speaking Mediators (ICFML), the leading mediation organization in Brazil and Portugal.
  • With a rich experience in learning, practicing and teaching mediation worldwide, Ana is prepared to mediate in a unique way.
  • Has experience in cross-border disputes in Europe, Australia and the United States.
  • Being very active across borders and cultures, she has focused her practice in recent years on the impact of online technology on the skills of ADR facilitators.
  • Since 2015, she is the co-chair of the International Mediation Institute ODR taskforce.
  • Co-authored several papers in the International Journal of Online Dispute Resolution and launched in 2019 the first ODR Practitioner Certification Program available both in Portuguese and English.
  • A Mediator of the Global Mediation Panel of the Office of the Ombudsman for UN Funds and Programmes and a fellow of the National Center for Technology & Dispute Resolution.
  • Speaks Portuguese, French and English fluently.
  • Currently teaches Alternative Dispute Resolution at Master level at the Catholic University in Porto.
  • A graduate from UAL Lisbon (2008). She has two children and lives in Kuala Lumpur, Malaysia.

Featured IM Campus contributors

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United Kingdom
Dr Nadine Ansorg is a Senior Lecturer in International Conflict Analysis at the School of Politics and International Relations at the University of Kent, and a Research Fellow at the GIGA German Institute of Global and Area Studies in Hamburg.
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Lithuania
Miglė is a lawyer and an active state-certified mediator. She is also a scientific expert on mediation, having concentrated on comparative aspects of laws on mediation in many European jurisdictions during her PhD research and her work with the CEPEJ Working Group on Mediation.
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Singapore
Ye-Min Wu has over 15+ years of experience as a diplomat, having represented Singapore at the United Nations (UN), World Intellectual Property Organization (WIPO), United Nations Framework Convention on Climate Change (UNFCCC), and World Trade Organization (WTO).
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United Kingdom
Catherine Davidson is a nationally accredited mediator (NMAS) and IMI Certified mediator practising in Australia and internationally.
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Germany
She founded Consensus Group a German well known service provider for mediation in 2014 and in line with that later the International Campus.