International Online Mediation Training

Our outstanding international lecturers from business, law and science pass on their personal experience to you as part of our courses. The training meets international standards according to the IMI.

Our Program

The place to build your expertise in mediation and ADR while embracing global sustainability and developing your intercultural profile.

Online Live Training

5 MODULES – 60 HOURS live online training – 4×3 HOURS per month

Live online training sessions will take place in virtual campus room. Participants and trainers meet live to have an interactive training session. The sessions contain theoretical input, discussions, mediation simulations, supervision, exercises, peer group work, role plays.

Self paced online guided learning

5 MODULES – 60 HOURS Self paced online guided learning – 4×3 HOURS per month

Inbetween our online live training sessions, we provide professional, profound online material. The material consists of video sequences, theoretical explanations, case studies, exercises for selfreflection and references of relevant sources.

IM-Campus Certificate

After succesfully completing the international online mediation training, you will receive a certificate.

The certificate will confirm your mediation skills and competencies. The certificate will be provided electronically and an official, high standard certificate will be send to you via mail. This certificate is approved by the IMI. Holding this certificate you automatically become an IMI qualified mediator. You will be:

  • international rescognised
  • quality proved
  • part of international network.

This course is part of the CONSENSUS Campus Program. CONSENSUS Campus is recognised as meeting the quality criteria set out by the International Mediation Institute. CONSENSUS Campus has been granted dispensation by the IMI to deliver its existing approved training online during the covid crisis.

MODULE 1: What is Mediation?

4×3 HOURS online live training & 4×3 HOURS self paced online guided learning (24 HOURS in total)

In this module you will learn the basic competencies of mediation.

  • History/ Basics/ Fields of Application
  • Principles of Mediation – according to the Singapore Convention on mediation
  • Phases of Mediation
  • Role of the mediator
  • Conflict Theory
  • Mediation simulations

MODULE 2: Communication Skills

4×3 HOURS online live training & 4×3 HOURS self paced online guided learning (24 HOURS in total)

In this module you will learn the different aspects of communication.

  • Communication and questioning techniques
  • Framing of language
  • Communication in digital environment
  • Visualisation and moderation techniques
  • Communication models and – theories
  • Mediation Simulations

MODULE 3: Psychological Aspects of Mediation

4×3 HOURS online live training & 4×3 HOURS self paced online guided learning (24 HOURS in total)

In this module you will learn how to deal with emotions and manipulations.

  • Findings of brain research on behaviour in conflicts & the role of emotions in conflict
  • Dealing with difficult situations, non-violent communication, mindfulness
  • Conviction and manipulation
  • Types of personality
  • International case studies
  • Mediation Simulations

MODULE 4: International & Intercultural Mediation

4×3 HOURS online live training & 4×3 HOURS self paced online guided learning (24 HOURS in total)

In this module you will dive into intercultural and moral aspects of mediation.

  • Negotiation
  • Distinction of mediation to other disciplines such as law, therapy and coaching
  • Ethics and Moral
  • Differences of mediation practice
  • Dialougue Process, bigger group mediation and legitimacy in mediation
  • Mediation vs. litigation, abitration, jurisdiction, role of translators in mediation

MODULE 5: Supervision: Your own mediative style 

4×3 HOURS online live training & 4×3 HOURS self paced online guided learning (24 HOURS in total)

In this module you will be able to further explore your own mediative style.

  • Different Mediation Styles: Facilitative Style, Evaluative Style, Transformative Style
  • Individual sessions, shuttle mediation, lawyers in mediation
  • Resource-oriented self-reflection of own strengths and weaknesses
  • Dealing with mistakes and failures
  • Mediation Simulations
  • Case Supervision, Intervision and peer coaching/ reflection

Face-to-Face Role-Play Component

Final colloquium consisting of a face-to-face role play

This will be the concluding session of the training: a simulation supervised by our trainers.

  • Participants can chose a setting and conflict parties
  • A case for the simulation is provided by IM-Campus
  • IM-Campus trainers will watch the simulation and supervise
  • A feedback session afterwards will give room to reflect

Your contact persons

We are here to help

Alexandra Kieffer

Alexandra Kieffer is a mediator with a background of peace and conflict studies and responsible for international networks and training and happy to answer all your questions.

Dr. Andrea Hartmann-Piraudeau

Dr. Andrea Hartmann-Piraudeau is an international certified mediator and conflict expert with a broad international network and many years of experience in mediation and ADR. She is responsible for curriculum and research.

You will

  • learn how to use communication skills
  • learn how to separate positions from interests
  • learn how to get to know the background of relationships
  • learn which questions to ask
  • learn how to become confident in leading two or more parties through a mediation process
  • meet inspiring Peers to share your motivation to work with conflict
  • become leading experts/ pioneers in your Society/ Country
  • learn how to apply facilitated conversation and organization (leadership)
  • learn how to facilitate dialogue
  • learn how to mediate

Learning Journey

MONTH 1

The first month will be all about learning about the basics of mediation according to the Singapore Convention on Mediation. After we introduce you to the history and fields of application you will get to practice being a mediator for the first time. You will deepen your knowledge of the principles of mediation, phases of Mediation, the role of the mediator and conflict theory.

MONTH 2

This month, we will introduce you to communication techniques and styles. You will get to practice different techniques and methods within group work and exercises, followed by reflections. You will explore the framing of language and further insights on the Singapore Convention on Mediation.

MONTH 3

In this module you will learn how to deal with emotions and manipulations. Furthermore, you will get a deeper understanding of people‘s behaviour in stressful and conflict situations. We will introduce you to non-violent communication and dealing with difficult situations. We will give inisghts on psychological processes in mediation, negotiation and conflict settings. Finally, we will explore international case studies.


MONTH 4

In this module you will deepen your knowledge on ethic aspects of mediation. We will explore how to deal with differences and diversity as well as different group sizes and parties such as translaters within mediation.

MONTH 5

In this module you will be able to further explore your own mediative style by learning about advanced mediation approaches and techniques. We will introduce you to different styles of mediation, shuttle mediation, individual sessions and how to build an effective ADR/ Mediation practice.

Sign up now!

Receive information about becoming an international conflict expert and part of a global and unique network.

Experiences with our training:

“A strong format, great support by experienced trainers, has made the mediator training an absolute win for me. I am fit for mediation. Thanks to the whole CONSENSUS team.”

Kerem, Turkey

I liked the various offers in the modules best. The techniques have been explained or demonstrated so well that I am already incorporating many into my work.

Rotraud, Germany

The different international lecturers, varied seminar days and the different nationalities and backgrounds of the participants make the course particularly great and worth experiencing.

Lorenzo, Italy

Varied and exciting topic modules, carried out by very competent trainers with diverse backgrounds, have made mediation training a great pleasure. Especially the self-taught training sessions made the program super flexibel.

Eva, Sweden

In mediator training, care was taken to ensure that all participants were actively involved in the tasks, discussions and practical cases. It was also possible to bring in own case studies from everyday work. I very much appreciate the international network I gatherd throughout the course.

Sani, Nigeria

An excellent deepening of my competence in dealing with conflicts in working life. Helps to learn specific instruments. But also practice from a meta perspective with a helpful look at embedding the conflict. Recommendable!

Alex, Germany

I found this training really successful. It absolutely met my expectations. It will have a lasting effect in my life. I realized how important it is to respond to interests and needs and how different the perceptions can be.

Thomas, UK

The team of lecturers is extremely competent and experienced. I absolutely loved my international fellows and the great relationships we built across countries and cultures. We are a team now!

Arshita, India

One of the most valuable trainings in my life. Both privately and in business, a new way in which conflicts can be solved methodically and practically. It confirms how much the focus is on people and their needs.

Natalya, Russia

I liked the course very much because not only theory but also a lot of practical exercises were done to be able to apply the theoretical knowledge. It was very varied and educational. I loved the discussion about the different approaches of mediation techniques around the world. I found my co-mediator in France!

Natalie, Greece

FAQ

Frequently asked questions

1. What are the requirements for the mediation training?

Prerequisites for participation in mediation training area good level of English language, an academic education or professional experience. In an online personal admission interview, we make sure that all participants fit into the group in terms of their personalities and qualifications. Open questions from interested parties can also be discussed.

2. How do the modules work?

Each module is 24 hours. 12 hours online live training and 12 hours self paced online learning. The live training sessions will take place 4 times a month for 3 hours each. The self paced online learning is flexible and recommended to be completed inbetween the live sessions in order to prepare and follow-up.

3. What is the online live training set-up?

The IM-Campus team provides a virtual campus room. Participants and trainers receive a link in order to access the sessions. To create a group atmosphere, camera and sound on is required. For mediation simulations and group work, trainers will divide the group into break out sessions. You will need internet access and a browser device. Depending on the access to online platforms of the participants, we will decide, which one we will use (Adobe Connect or Zoom).

4. What happens if I miss a live session?

In order to receive the IM-Campus certificate, you will need to complete 80% of the live sessions. If you are not able to attend this amount of live sessions, you will have the opportunity to repeat the missing trainings within our next course.

5. What is the advantage of the online format of our mediation training?

More and more and especially taking into account the present situation with covid, online mediation is demanded. Our participants will be experts in the field of online mediation and especially international online mediation. The knowledge provided in the course enables you to conduct face-to-face mediation, too. 

6. What certificate will I receive after completing the training?

Participants will receive a certificate from the IM Campus: completion of 120 hours of mediation training and stating that the content of the training meets the recommendations of the German guidelines, EU guidelines for mediation training and the IMI guidelines.

The recognition is regulated differently in each country and has to be discussed with the appropriate local authorities.

Independent of the formal recognition, the training provides profound knowledge on mediation and conflict resolution and enables the participants to apply these skills in their professional or private environment after completion.

7. Why do participants from different countries pay different prices?

Our Fair Price System Policy considers the different purchaising power indexes. We want to give anyone from anywhere access to our mediation program by adjusting the prices to each countries economy and situation. So to speak, everybody pays not the same sum but the same price.

8. What are the main focuses of the mediation training?

The IM-Campus trainers have different professional backgrounds, focuses and nationalities. An interdisciplinarity from law, communication science, psychology, economics, peace studies etc. makes sure to consider different aspects of mediation. The trainers work in different countries and fields of mediation: business mediation, family mediation, peace mediation, international mediation, intercultural mediation but also coaching and team mediation.

9. What opportunities will you have after completing the program?

You will be part of an international and intercultural alumni network – providing a platform to exchange experiences and work together as co-mediators. You will be able to deal with conflicts and be prepared for a career as an executive and resolve conflicts constructively. You will be qualified to offer (online) mediation and negotiation according to the rules in your country.

10. What are the requirements for the IM-Campus Certificate?

In order to receive the IM-Campus certificate, you need to successfully complete the training (120 hours). Successfully means to show your mediation skills and competencies as well as the completion of the online material and presence in at least 80% of live sessions.

11. Is it possible to learn and apply mediation skills online at all?

From our experience, online live training provides you with skills and knowledge you need to conduct a mediation. In online live simulations body language and other non verbal communication can be read and taken into account. However, online and offline settings are not the same. In order to experience face-to-face simulations, we encourage our participants to meet with peers locally. 

12. Different courses and time zones

The two different courses based on different time zones aim to provide the training to anyone from anywhere. Our goal is to fit all time zones into the two courses. We invite you to choose the course with the times most convinient for you.

13. IMI Certification

Our training is approved by the IMI. Holding this certificate you automatically become an IMI qualified mediator. You will be:

  • international rescognised
  • quality proved
  • part of international network.

This course is part of the CONSENSUS Campus Program. CONSENSUS Campus is recognised as meeting the quality criteria set out by the International Mediation Institute (https://imimediation.org/program/consensus-campus/). CONSENSUS Campus has been granted dispensation by the IMI to deliver its existing approved training online during the covid crisis.