Our Certified Online Mediation Training

Within our 40 hours live online sessions we cover different areas of mediation, negotiation and ADR. The training meets international standards according to the IMI.

Our Certified Mediator Program

In only 12 weeks you will become an internationally certified mediator.

Online Live Training

40 HOURS live online training

Live online training sessions will take place in a virtual room. Participants and trainers meet live to have an interactive training session. The sessions contain theoretical input, discussions, mediation simulations, supervision, exercises, peer group work and role plays.

Additional Asynchronous Self-Study Material

60 HOURS Self-study material

In addition to our online live training sessions, we offer deeper insights into the topics covered within our live sessions. This professional, profound online material consists of video sequences, theoretical explanations, case studies, exercises for selfreflection and references of relevant sources.

International Mediator Campus Certificate

After succesfully completing the international online mediation training, you will receive a certificate.

The certificate will confirm your mediation skills and competencies. The certificate will be provided electronically and an official, high standard certificate will be send to you via mail. This certificate is approved by the IMI. Holding this certificate you automatically become an IMI qualified mediator. You will be:

  • international rescognised
  • quality proved
  • part of international network.

This course is part of the CONSENSUS Campus Program. CONSENSUS Campus is recognised as meeting the quality criteria set out by the International Mediation Institute. CONSENSUS Campus has been granted dispensation by the IMI to deliver its existing approved training online during the covid crisis.

Sign up now!

Receive information about becoming an international conflict expert and part of a global and unique network.

What is Mediation?

In this section you will learn the basic competencies of mediation.

  • History/ Basics/ Fields of Application
  • Principles of Mediation
  • Phases of Mediation
  • Role of the mediator
  • Conflict Theory
  • Mediation simulations

Communication Skills

In this section you will learn the different aspects of communication.

  • Communication and questioning techniques
  • Framing of language
  • Communication in digital environment
  • Visualisation and moderation techniques
  • Communication models and – theories
  • Mediation Simulations

Psychological Aspects of Mediation

In this section you will learn how to deal with emotions and manipulations.

  • Findings of brain research on behaviour in conflicts & the role of emotions in conflict
  • Dealing with difficult situations, non-violent communication, mindfulness
  • Conviction and manipulation
  • Types of personality
  • International case studies
  • Mediation Simulations

Negotiation & Mediation

In this section you will dive into intercultural and moral aspects of mediation.

  • Negotiation
  • Distinction of mediation to other disciplines such as law, therapy and coaching
  • Ethics and Moral
  • Differences of mediation practice
  • Dialougue Process, bigger group mediation and legitimacy in mediation
  • Mediation vs. litigation, abitration, jurisdiction, role of translators in mediation

Your own mediative style 

In this section you will be able to further explore your own mediative style.

  • Different Mediation Styles: Facilitative Style, Evaluative Style, Transformative Style
  • Individual sessions, shuttle mediation, lawyers in mediation
  • Resource-oriented self-reflection of own strengths and weaknesses
  • Dealing with mistakes and failures
  • Mediation Simulations
  • Case Supervision, Intervision and peer coaching/ reflection

Face-to-Face Role-Play

This component is mandatory to be IMI qualified.

  • Participants must conduct an on-site mediation
  • The mediation session must be recorded and send in for assessment
  • A case for the simulation can provided by IM Campus
  • A written reflection of the mediation session is mandatory

Your contact persons

We are here to help

Alexandra Kieffer

Alexandra Kieffer is a certified mediator with a background of peace and conflict studies and responsible for international networks and training and happy to answer all your questions.

Dr. Andrea Hartmann-Piraudeau

Dr. Andrea Hartmann-Piraudeau is an international certified mediator and conflict expert with a broad international network and many years of experience in mediation and ADR. She is responsible for curriculum and research.

In our international mediation training

You will

  • learn how to use communication skills
  • learn how to separate positions from interests
  • learn how to get to know the background of relationships
  • learn which questions to ask
  • learn how to become confident in leading two or more parties through a mediation process
  • meet inspiring Peers to share your motivation to work with conflict
  • become leading experts/ pioneers in your Society/ Country
  • learn how to apply facilitated conversation and organization (leadership)
  • learn how to facilitate dialogue
  • learn how to mediate

Your 3 months journey to become a certified mediator

Month 1

The first month will be all about learning about the basics of mediation. After we introduce you to the history and fields of application you will get to practice being a mediator for the first time. You will deepen your knowledge of the principles of mediation, phases of Mediation, the role of the mediator and conflict theory. Furthermore, we willl introduce you to communication techniques and styles. You will get to practice different techniques and methods within group work and exercises, followed by reflections. You will explore the framing of language.

Month 2

In this month you will learn how to deal with emotions and manipulations. Furthermore, you will get a deeper understanding of people‘s behaviour in stressful and conflict situations. We will introduce you to non-violent communication and dealing with difficult situations. We will give inisghts on psychological processes in mediation, negotiation and conflict settings. Finally, we will explore international case studies.


Month 3

This month you will deepen your knowledge on ethic aspects of mediation. We will explore how to deal with differences and diversity as well as different group sizes and parties. You will be able to further explore your own mediative style by learning about advanced mediation approaches and techniques. We will introduce you to different styles of mediation, shuttle mediation, individual sessions and how to build an effective ADR/ Mediation practice.

Sign up now!

Receive information about becoming an international conflict expert and part of a global and unique network.

Experiences with our training to become a mediator:

One main thing one learns is to be more patient – particularly when people are talking. I have learned to listen more. Before this training, I used to interject a lot while people were talking. Like I was always in a hurry to get the conversation done with. But since the start of the training, I learned to listen more. To be more patient when people are talking, so that I will be able to understand what they were saying better.

Bukola, Nigeria

I liked the various offers in the modules best. The techniques have been explained or demonstrated so well that I am already incorporating many into my work.

Rotraud, Germany

“Being in this class sharpened my god given ability to actively listen. I now listen to my children and I am willing to mediate them, to get to that resolution they both want and understand them better.

I am intending to do mediation professionally and after this course, I am more resolute to do that.”

Vivian A., Nigeria

Varied and exciting topic modules, carried out by very competent trainers with diverse backgrounds, have made mediation training a great pleasure. Especially the self-taught training sessions made the program super flexibel.

Eva, Sweden

“Through this class, sincerely speaking, what I thought I knew, what I thought I am… Everything was redefined, and I saw myself as an entirely different person.

The addition is, I can go to anywhere in the world now and say I am a trained mediator from IM Campus. And there is this kind of confidence that it gives me.”

Dare Otepola, Nigeria

An excellent deepening of my competence in dealing with conflicts in working life. Helps to learn specific instruments. But also practice from a meta perspective with a helpful look at embedding the conflict. Recommendable!

Alex, Germany

I found this training really successful. It absolutely met my expectations. It will have a lasting effect in my life. I realized how important it is to respond to interests and needs and how different the perceptions can be.

Thomas, UK

“I am going to do more trainings. I am not leaving mediation; I have seen the difference.”

Olutoyin Bolaji, Nigeria

One of the most valuable trainings in my life. Both privately and in business, a new way in which conflicts can be solved methodically and practically. It confirms how much the focus is on people and their needs.

Natalya, Russia

“Personally, when I joined this mediation class, I did not have an idea what it should look like or how it should be like. I did not know I would see something that I would like and now I want to stick into it. I tell others that I think I want to do my masters in mediation now. That I want to change, and I am not stopping.”

Esther Daniel, Nigeria


Negotiation and Mediation Skills

Competencies you gain in our mediation training

FAQs for the Online Mediation Training

Frequently asked questions

1. What are the requirements for the mediation training?

Prerequisites for participation in mediation training area good level of English language, an academic education or professional experience. In an online personal admission interview, we make sure that all participants fit into the group in terms of their personalities and qualifications. Open questions from interested parties can also be discussed.

2. How do the sessions work?

The training is 40 hours. Each session is 2 hours. In total there are 20 sessions within 3 months.

3. What is the online live training set-up?

The IM-Campus team provides a virtual room. Participants and trainers receive a link in order to access the sessions. To create a group atmosphere, camera and sound on is required. For mediation simulations and group work, trainers will divide the group into break out sessions. You will need internet access and a browser device. We work with the online video platform zoom.

4. What happens if I miss a live session?

In order to receive the IM-Campus certificate, you will need to complete 80% of the live sessions. If you are not able to attend this amount of live sessions, you will have the opportunity to repeat the missing trainings within our next course.

5. What is the advantage of the online format of our mediation training?

Online mediation is a global trend. More and more and especially taking into account the present situation with covid, online mediation is demanded. Our participants will be experts in the field of online mediation and especially international online mediation. The knowledge provided in the course enables you to conduct face-to-face mediation, too.

6. What certificate will I receive after completing the training?

Participants will receive a certificate from the IM Campus: completion of 40 hours of live online mediation training and stating that the content of the training meets the recommendations of the EU guidelines for mediation training and the IMI guidelines.

The recognition is regulated differently in each country and has to be discussed with the appropriate local authorities.

Independent of the formal recognition, the training provides profound knowledge on mediation and conflict resolution and enables the participants to apply these skills in their professional or private environment after completion.

7. Why do participants from different countries pay different prices?

Our Fair Price System Policy considers the different purchaising power indexes. We want to give anyone from anywhere access to our mediation program by adjusting the prices to each countries economy and situation. So to speak, everybody pays not the same sum but the same price.

8. What are the main focuses of the mediation training?

The IM Campus trainers have different professional backgrounds, focuses and nationalities. An interdisciplinarity from law, communication science, psychology, economics, peace studies etc. makes sure to consider different aspects of mediation. The trainers work in different countries and fields of mediation: business mediation, family mediation, peace mediation, international mediation, intercultural mediation but also coaching and team mediation.

9. What opportunities will you have after completing the program?

You will be part of an international and intercultural alumni network - providing a platform to exchange experiences and work together as co-mediators. You will be able to deal with conflicts and be prepared for a career as an executive and resolve conflicts constructively. You will be qualified to offer (online) mediation and negotiation according to the rules in your country.

10. What are the requirements for the IM Campus Certificate?

In order to receive the IM Campus certificate, you need to successfully complete the training (40 hours). Successfully means to show your mediation skills and competencies as well as the completion of the online material and presence in at least 80% of live sessions.

11. Is it possible to learn and apply mediation skills online at all?

From our experience, online live training provides you with skills and knowledge you need to conduct a mediation. In online live simulations body language and other non verbal communication can be read and taken into account. However, online and offline settings are not the same. In order to experience face-to-face simulations, we encourage our participants to meet with peers locally.

12. What is special about the IM Campus training?
  • Your trainers are experts in conflict resolution and mediation from over 20 countries and different professional backgrounds
  • Besides mandatory 40 hours live online sessions (IMI standards) we provide 60 hours additional self-study material
  • international groups
  • become a certified mediator in less than 3 months
  • fair price system: price of the mediation trainings is based on the pruchasing power of your country of residence
  • Alumni network
  • free webinars on topics connected to negotiation & conflict resolution
  • further training in international negotiation, family mediation, workplace mediation, commercial mediation
13. IMI Certification

Our training is approved by the IMI. Holding this certificate you automatically become an IMI qualified mediator. You will be:

  • international rescognised
  • quality proved
  • part of international network.

This course is part of the CONSENSUS Campus Program. CONSENSUS Campus is recognised as meeting the quality criteria set out by the International Mediation Institute (https://imimediation.org/program/consensus-campus/). CONSENSUS Campus has been granted dispensation by the IMI to deliver its existing approved training online during the covid crisis.