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IMI, ISM University and SIMI Certified Training

Ana Maria Maia Gonçalves

Business leader in global organizations, educator, mediator and executive coach
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Portugal

Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.
  • Founder and president of the Institute for Certification and Training of Portuguese-speaking Mediators (ICFML), the leading mediation organization in Brazil and Portugal.
  • With a rich experience in learning, practicing and teaching mediation worldwide, Ana is prepared to mediate in a unique way.
  • Has experience in cross-border disputes in Europe, Australia and the United States.
  • Being very active across borders and cultures, she has focused her practice in recent years on the impact of online technology on the skills of ADR facilitators.
  • Since 2015, she is the co-chair of the International Mediation Institute ODR taskforce.
  • Co-authored several papers in the International Journal of Online Dispute Resolution and launched in 2019 the first ODR Practitioner Certification Program available both in Portuguese and English.
  • A Mediator of the Global Mediation Panel of the Office of the Ombudsman for UN Funds and Programmes and a fellow of the National Center for Technology & Dispute Resolution.
  • Speaks Portuguese, French and English fluently.
  • Currently teaches Alternative Dispute Resolution at Master level at the Catholic University in Porto.
  • A graduate from UAL Lisbon (2008). She has two children and lives in Kuala Lumpur, Malaysia.

Featured IM Campus contributors

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Singapore
Ye-Min Wu has over 15+ years of experience as a diplomat, having represented Singapore at the United Nations (UN), World Intellectual Property Organization (WIPO), United Nations Framework Convention on Climate Change (UNFCCC), and World Trade Organization (WTO).
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Turkey
Sezil Durmuş is an Attorney at Law registered in Istanbul Bar and a Mediator registered in Turkish Ministry of Justice. She focuses her practice on Contracts Law, Corporate Law and Employment Law by assisting her clients in structuring and negotiating legal transactions.
Greg was born in the UK and lives and works in Germany. He teaches mediation, negotiation and cross-cultural communication in commercial law, management and MBA programmes at the Technical University of Wildau, Berlin, Germany, where he also coordinates an internal conflict advisory service.
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Japan
James is a mediator, arbitrator, and law professor at Rikkyo University in Tokyo. He previously practiced international dispute resolution at law firms in Paris and was legal counsel at the International Centre for Settlement of Investment Disputes of the World Bank in Washington.
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Romania
Constantin-Adi Gavrilă received his constitutional law PhD from the University of Craiova with emphasis on “Mediation and Access to Justice” and is a well-known Romanian mediator with 20 years of experience in the field of dispute resolution.