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IMI, ISM University and SIMI Certified Training

Ana Maria Maia Gonçalves

Business leader in global organizations, educator, mediator and executive coach
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Portugal

Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.
  • Founder and president of the Institute for Certification and Training of Portuguese-speaking Mediators (ICFML), the leading mediation organization in Brazil and Portugal.
  • With a rich experience in learning, practicing and teaching mediation worldwide, Ana is prepared to mediate in a unique way.
  • Has experience in cross-border disputes in Europe, Australia and the United States.
  • Being very active across borders and cultures, she has focused her practice in recent years on the impact of online technology on the skills of ADR facilitators.
  • Since 2015, she is the co-chair of the International Mediation Institute ODR taskforce.
  • Co-authored several papers in the International Journal of Online Dispute Resolution and launched in 2019 the first ODR Practitioner Certification Program available both in Portuguese and English.
  • A Mediator of the Global Mediation Panel of the Office of the Ombudsman for UN Funds and Programmes and a fellow of the National Center for Technology & Dispute Resolution.
  • Speaks Portuguese, French and English fluently.
  • Currently teaches Alternative Dispute Resolution at Master level at the Catholic University in Porto.
  • A graduate from UAL Lisbon (2008). She has two children and lives in Kuala Lumpur, Malaysia.

Featured IM Campus contributors

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United Kingdom
Dr Nadine Ansorg is a Senior Lecturer in International Conflict Analysis at the School of Politics and International Relations at the University of Kent, and a Research Fellow at the GIGA German Institute of Global and Area Studies in Hamburg.
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Romania
Constantin-Adi Gavrilă received his constitutional law PhD from the University of Craiova with emphasis on “Mediation and Access to Justice” and is a well-known Romanian mediator with 20 years of experience in the field of dispute resolution.
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Italy
Francesca is a civil and commercial mediator, with almost two decades of experience and thousands of mediated cases.
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Israel
Ran is an Associate Professor of Dispute Resolution (expert track) at the University of Haifa, where he teaches in the International Graduate Program in Peace and Conflict Management Studies.
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Kyrgyzstan
Fidana Alieva is a mediation and negotiation practitioner in commercial, employment, workplace, family business and other disputes. She has been working as a dispute resolution professional for more than ten years now (since 2012), mediating, negotiating and arbitrating regionally and internationally. As a dispute resolution professional, she participated in over 200 disputes, including quite complex cases with international organizations’ participation, multi-party disputes and online mediation.