Only a few places left! REGISTER TODAY for our internationally accredited Course in Mediation.

IMI, ISM University and SIMI Certified Training

Ana Maria Maia Gonçalves

Business leader in global organizations, educator, mediator and executive coach
flag-of-Portugal

Portugal

Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.
  • Founder and president of the Institute for Certification and Training of Portuguese-speaking Mediators (ICFML), the leading mediation organization in Brazil and Portugal.
  • With a rich experience in learning, practicing and teaching mediation worldwide, Ana is prepared to mediate in a unique way.
  • Has experience in cross-border disputes in Europe, Australia and the United States.
  • Being very active across borders and cultures, she has focused her practice in recent years on the impact of online technology on the skills of ADR facilitators.
  • Since 2015, she is the co-chair of the International Mediation Institute ODR taskforce.
  • Co-authored several papers in the International Journal of Online Dispute Resolution and launched in 2019 the first ODR Practitioner Certification Program available both in Portuguese and English.
  • A Mediator of the Global Mediation Panel of the Office of the Ombudsman for UN Funds and Programmes and a fellow of the National Center for Technology & Dispute Resolution.
  • Speaks Portuguese, French and English fluently.
  • Currently teaches Alternative Dispute Resolution at Master level at the Catholic University in Porto.
  • A graduate from UAL Lisbon (2008). She has two children and lives in Kuala Lumpur, Malaysia.

Featured IM Campus contributors

flag-of-Romania
Romania
Constantin-Adi Gavrilă received his constitutional law PhD from the University of Craiova with emphasis on “Mediation and Access to Justice” and is a well-known Romanian mediator with 20 years of experience in the field of dispute resolution.
flag-of-China
China
As an established member of the Chambers of Ronny Wong S. C., Vod K. S. Chan is a barrister, international arbitrator and mediator practising in the Hong Kong Special Administrative Region (HK).
flag-of-Israel
Israel
Ran is an Associate Professor of Dispute Resolution (expert track) at the University of Haifa, where he teaches in the International Graduate Program in Peace and Conflict Management Studies.
flag-of-Japan
Japan
James is a mediator, arbitrator, and law professor at Rikkyo University in Tokyo. He previously practiced international dispute resolution at law firms in Paris and was legal counsel at the International Centre for Settlement of Investment Disputes of the World Bank in Washington.
flag-of-Portugal
Portugal
Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.