IMI and ISM University Certified Training 

Ana Maria Maia Gonçalves

Business leader in global organizations, educator, mediator and executive coach


Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.
  • Founder and president of the Institute for Certification and Training of Portuguese-speaking Mediators (ICFML), the leading mediation organization in Brazil and Portugal.
  • With a rich experience in learning, practicing and teaching mediation worldwide, Ana is prepared to mediate in a unique way.
  • Has experience in cross-border disputes in Europe, Australia and the United States.
  • Being very active across borders and cultures, she has focused her practice in recent years on the impact of online technology on the skills of ADR facilitators.
  • Since 2015, she is the co-chair of the International Mediation Institute ODR taskforce.
  • Co-authored several papers in the International Journal of Online Dispute Resolution and launched in 2019 the first ODR Practitioner Certification Program available both in Portuguese and English.
  • A Mediator of the Global Mediation Panel of the Office of the Ombudsman for UN Funds and Programmes and a fellow of the National Center for Technology & Dispute Resolution.
  • Speaks Portuguese, French and English fluently.
  • Currently teaches Alternative Dispute Resolution at Master level at the Catholic University in Porto.
  • A graduate from UAL Lisbon (2008). She has two children and lives in Kuala Lumpur, Malaysia.

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Rebecca Webber Gaudiosi is an engineer, scientist, and former diplomat with expertise in environment and sustainable development policy and multilateral negotiations. She represented the United States at the United Nations from 2006 – 2015 and is the co-author of “Negotiating at the United Nations” (Routledge 2019).
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Professor Feargal Cochrane was born and educated in Belfast and has been publishing and teaching on Northern Ireland and wider themes of violent political conflict and peacebuilding for 30 years.
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Catherine Davidson is a nationally accredited mediator (NMAS) and IMI Certified mediator practising in Australia and internationally.