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IMI, ISM University and SIMI Certified Training

Ana Maria Maia Gonçalves

Business leader in global organizations, educator, mediator and executive coach
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Portugal

Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.
  • Founder and president of the Institute for Certification and Training of Portuguese-speaking Mediators (ICFML), the leading mediation organization in Brazil and Portugal.
  • With a rich experience in learning, practicing and teaching mediation worldwide, Ana is prepared to mediate in a unique way.
  • Has experience in cross-border disputes in Europe, Australia and the United States.
  • Being very active across borders and cultures, she has focused her practice in recent years on the impact of online technology on the skills of ADR facilitators.
  • Since 2015, she is the co-chair of the International Mediation Institute ODR taskforce.
  • Co-authored several papers in the International Journal of Online Dispute Resolution and launched in 2019 the first ODR Practitioner Certification Program available both in Portuguese and English.
  • A Mediator of the Global Mediation Panel of the Office of the Ombudsman for UN Funds and Programmes and a fellow of the National Center for Technology & Dispute Resolution.
  • Speaks Portuguese, French and English fluently.
  • Currently teaches Alternative Dispute Resolution at Master level at the Catholic University in Porto.
  • A graduate from UAL Lisbon (2008). She has two children and lives in Kuala Lumpur, Malaysia.

Featured IM Campus contributors

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Kyrgyzstan
Fidana Alieva is a mediation and negotiation practitioner in commercial, employment, workplace, family business and other disputes. She has been working as a dispute resolution professional for more than ten years now (since 2012), mediating, negotiating and arbitrating regionally and internationally. As a dispute resolution professional, she participated in over 200 disputes, including quite complex cases with international organizations’ participation, multi-party disputes and online mediation.
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United Kingdom
Professor Feargal Cochrane was born and educated in Belfast and has been publishing and teaching on Northern Ireland and wider themes of violent political conflict and peacebuilding for 30 years.
Greg was born in the UK and lives and works in Germany. He teaches mediation, negotiation and cross-cultural communication in commercial law, management and MBA programmes at the Technical University of Wildau, Berlin, Germany, where he also coordinates an internal conflict advisory service.
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Germany
She founded Consensus Group a German well known service provider for mediation in 2014 and in line with that later the International Campus. Her expertise and at the same time passion lies in conflict resolution, intercultural communication and curriculum development.
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Portugal
Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.