The Synergy of Mediation and Emotional Intelligence: A Mediators Secret Code

Learning outcomes

Upon completion of the session, participants should be able to understand the following:

1. Etymology of Mediation & Emotional Intelligence
2. Levels of Emotional Competencies
3. Benefits of using Emotional Intelligence in Mediation.
4. Qualities You Must Possess as a Mediator to Effectively Resolve Disputes
5. How to Tailor Communication to beat Conscious Resistance
6. Tools for Increasing your Patience as a Mediator

The immediate benefit of this training when taken are as follows:

• The ability of the Mediators to identify their emotions and those of the parties;
• The ability to harness emotions and apply them to sessions such as thinking and problem solving;
• It improves decision-making and ability to solve problems;
• The Mediator, when properly equipped with emotional intelligence skills, would help provide a real perception issue by managing and controlling expectations.