Conflict Management Systems in Workplaces

About this training

Please note that this Master Class is 8 hours.

Part 1 takes place on 2 February 2023 from 2 – 4 pm CET (UTC+1)

Part 2 takes place on 9 February 2023 from 2 – 4 pm CET (UTC+1)

Part 3 takes place on 16 February 2023 from 2 – 4 pm CET (UTC+1)

Part 4 takes place on 23 February 2023 from 2 – 4 pm CET (UTC+1)

Content

The scope of module covers; (1) causes and impacts of conflict with a specific look into workplaces, (2) relation and differences between conflict and mobbing, (3) features of conflict management system and (4) principles of conflict management system.

Causes and Impacts of Conflict in Workplace: The scope is to discuss specific circumstances that cause conflict in workplaces by examining relevant surveys and scientific reports from different countries. The aim is to gain understanding on the relation between organizational culture and the causes of conflict. This topic will be linked with general understanding on the causes of conflict which are discussed in the main mediation training.

Relation between Conflict and Mobbing: The scope is to analyze the (a) underlying causes, (b) impacts, and (c) escalation of mobbing and their differences from that of conflict. The aim is to increase awareness on mobbing and its close link with organizational culture and environment.

Features of Conflict Management System: The scope is to enlighten (a) Power-based features in a conflict management system (e.g. workplace rules, administrative decisions), (b) Rights-based features (e.g. complaint and investigation procedures), (c) Interest-based features (e.g. mediation, conciliation), (d) Communication-based features (e.g. facilitation, conflict coaching, training). The aim is to increase awareness on necessity to combine different features in a unique way applicable to relevant workplace. This topic will be linked with causes of conflict in workplace.

Principles of Conflict Management System: The scope is to enlighten (a) Integrity, (b) Competency, (c) Diversity, (d) Transformity principles in a conflict management system. The aim is to provide tools to the participants to combine different features mentioned above.

Learning outcomes

Takeaway 1: Participants are expected to comprehend how to apply general conflict theories mentioned in the main mediation training into workplace conflicts. Such understanding is expected to lead the participants to increase their proficiency to analyze workplace conflicts. This takeaway is related to the first topic; “Causes and Impacts of Conflict in the Workplace”.

Takeaway 2: Participants are expected to increase their awareness on the very destructive impacts of mobbing on both people and organization and the necessity for precautions. Such understanding is expected to lead the participants to increase their proficiency to construct more fruitful organization culture. This takeaway is related with second topic; “Relation between Conflict and Mobbing”.

Takeaway 3: Participants are expected to have a road map for establishment of a conflict management system in a workplace and understanding on the necessity of cooperation of different professionals to build a system. Such understanding is expected to lead the participants to increase their proficiency to conduct efficient investigations, trainings, and guides in the workplace. This takeaway is related with third and fourth topic; “Features of Conflict Management System” and “Principles of Conflict Management System”.

از شرکت‌کنندگان ما که الان بخشی از شبکه جهانی میانجیگری و یاران مدرسه بین‌المللی میانجیگری هستند، بشنوید.

۴۰۰ شرکت کننده

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۷۰کشور

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شرکت‌کنندگان ما پیشینه حرفه‌ای و فرهنگی مختلفی دارند. بعد از اتمام موفقیت آمیز دوره آموزشی‌تان، شما هم می‌توانید عضوی از شبکه یاران مدرسه بین‌المللی میانجیگری باشید و با شرکت‌کنندگان سابق که از حوزه‌های مختلف کاری مانند مذاکره‌کنندگان سازمان ملل، سازمان‌های مردم نهاد، سازمان بهداشت جهانی، قضات دادگاه‌های عالی، روانشناسان و غیره هستند ملاقات کنید. برای حضور در یک شبکه خیلی فعال و منحصر به فرد از افرادی مستقر در بیش از 70 کشور آماده باشید.

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Being part of IM Campus was an enriching opportunity actually it was an outstanding adventure. I was able to learn new techniques, improve my mediation skills & most of all made new friends from all over the globe. PROUD TO BE AN IMCAMPUS ALUMNI.

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The teachers were just amazing and it was a great, quality program! Thank you very much IMC, I really enjoyed the training sessions.

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I was initially doubtful of using an online platform for a mediator training as I was not sure how we could practice the taught skills throughout the course in this manner. However, this was not the case at all, IMC’s international training worked so well!

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Thank you, IMC, for making this mediator training so interesting! It has triggered inside me a desire to go beyond the course material and to start practicing mediation.

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Being an IMCampus alumnus is one of my greatest achievements. I was given the opportunity to sublime my mediation skills thanks to professional and skilled mediators; but most of all IMCampus helped me to broaden my horizon becoming the “consensus bridger” that I am now.

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I really enjoyed being part of an international class with teachers/trainers from different national backgrounds. This was inspiring for me as whilst I don’t know where I want to live in the future, I now have an international network and know that I can practice mediation anywhere in the world.

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From the perspective of a student, my takeaway was, within this course, that it is not enough for you to study books alone. You have to do real practical sessions and the practices that we had in this training during these three months were really, really helpful for me.

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I liked how flexible IMC’s training was: anyone at any age and profession can take part to learn about mediation and gain experience. It has changed my whole perception and experience of conflict. I am so glad that I can see a career for myself in this field!

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– a high-level organization of the IMC team
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– injoy the cource

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Everything was so enriching and I loved this multicultural class. I think that was the main learning here because we learnt to be an international mediator because this is a huge cross-cultural mediation. When I need a co-mediator from another country, I will remember you.

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It was such a privilege to meet such a wonderful group of people. Varied and exciting topic modules, carried out by very competent trainers with diverse backgrounds, have made mediation training a great pleasure. The self-study training sessions made the program super flexible.

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I had thought that I already knew about mediation as a lawyer. Nevertheless, with IMC, I experienced explorations that I had not previously considered in every session.

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The teaching staff was very diverse, knowledgeable, and experienced. I found the course to be very informative and enjoyable – time just flew by! I also highly appreciate how IMC’s fair pricing system makes this training accessible for individuals with different economic backgrounds.

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I completed my qualification training with IM Campus and i really enjoyed the training, meeting with mediators from all over the world and learning about new skills . it was a very interesting journey

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Training Summary

About this training

Content

Learning outcomes

Sezil Durmus

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Your contact persons

Alexandra Kieffer

Dr. Andrea Hartmann-Piraudeau

توصیه‌هایی از دوره آموزشی میانجیگری

از شرکت‌کنندگان ما که الان بخشی از شبکه جهانی میانجیگری و یاران مدرسه بین‌المللی میانجیگری هستند، بشنوید.

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