Meet Ana Maria Maia Gonçalves

Ana´s professional expertise in online dispute resolution (ODR) has focused on enhancing the quality of the mediation practice using ICT- information and communication technology.

• Founder and president of the Institute for Certification and Training of Portuguese-speaking Mediators (ICFML), the leading mediation organization in Brazil and Portugal.
• With a rich experience in learning, practicing and teaching mediation worldwide, Ana is prepared to mediate in a unique way.
• Has experience in cross-border disputes in Europe, Australia and the United States.
• Being very active across borders and cultures, she has focused her practice in recent years on the impact of online technology on the skills of ADR facilitators.
• Since 2015, she is the co-chair of the International Mediation Institute ODR taskforce.
• Co-authored several papers in the International Journal of Online Dispute Resolution and launched in 2019 the first ODR Practitioner Certification Program available both in Portuguese and English.
• A Mediator of the Global Mediation Panel of the Office of the Ombudsman for UN Funds and Programmes and a fellow of the National Center for Technology &, Dispute Resolution.
• Speaks Portuguese, French and English fluently.
• Currently teaches Alternative Dispute Resolution at Master level at the Catholic University in Porto.
• A graduate from UAL Lisbon (2008). She has two children and lives in Kuala Lumpur, Malaysia.