Webinar
The Synergy of Mediation and Emotional Intelligence: A Mediators Secret Code
14 October 2022
16:00 CET
Led by Fola AladeRegister Now to Apply
Event Information
Emotions drive People and as Mediators, it plays a central role in the process of conflict and resolution. For a mediator, it is important to recognize emotions correctly and act upon them. Emotional Intelligence is imperative for the amicable resolution of disputes and peaceful co-existence among parties. The foregoing necessitates the need for Mediators to be empowered with the skills of Emotional Intelligence.
Event Details
Learning outcomes
Upon completion of the session, participants should be able to understand the following:
- Etymology of Mediation & Emotional Intelligence
- Levels of Emotional Competencies
- Benefits of using Emotional Intelligence in Mediation.
- Qualities You Must Possess as a Mediator to Effectively Resolve Disputes
- How to Tailor Communication to beat Conscious Resistance
- Tools for Increasing your Patience as a Mediator
The immediate benefit of this training when taken are as follows:
- The ability of the Mediators to identify their emotions and those of the parties;
- The ability to harness emotions and apply them to sessions such as thinking and problem solving;
- It improves decision-making and ability to solve problems;
- The Mediator, when properly equipped with emotional intelligence skills, would help provide a real perception issue by managing and controlling expectations.