International Mediation Campus provides services and training in mediation and conflict resolution internationally.
Contact Us
- International Mediation Online Training
- welcome@im-campus.com
- +49 163 289 200 0
- Free Video Call Appointment
Mediators spend a lot of time asking questions rather than providing answers because the aim is to help participants work out their answers and decisions.
Researchers in the US found that skilled questioning by mediators was associated with positive outcomes, whereas mediations that failed were associated with inadequate questioning techniques. Kressel and colleagues found that skilled mediators organised their questions in a structure like a pyramid, with broader information-gathering questions at the base, leading up to narrower questions towards the top.
In initial information and assessment meetings, questions are asked to gather information and assess the suitability of mediation, moving up the pyramid to more precise questions to gain further understanding and encourage reflection.
Mediators may ask as many as twenty different kinds of questions, including directed and non-directed questions, present-focused, future-focused and past-focused questions.
There are also more complex questions, such as hypothetical, circular and reversed questions.
Questions should be asked during a friendly conversation, not as an interrogation. Each question needs to be well-balanced, sensitive and selected according to the stage of the mediation and the nature of the issues.
We are here to help
Alexandra Kieffer is a certified mediator with a background of peace and conflict studies and responsible for international networks and training and happy to answer all your questions.
Dr. Andrea Hartmann-Piraudeau is an international certified mediator and conflict expert with a broad international network and many years of experience in mediation and ADR. She is responsible for curriculum and research.
Experiences with our training to become a mediator
Our participants have various professional und cultural backgrounds. After the successful completion of your training, you can be part of our huge IMC Fellows network meeting former participants from different working fields such as UN negotiators, NGO, WHO, judges of supreme courts, psychologists and more. Be ready for a very active and unique network of people based in more than 70 countries.
International Mediation Campus provides services and training in mediation and conflict resolution internationally.
Join our Global Community
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