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 IMI and ISM University Certified Training 

IM Campus Webinar: Asking Questions in Mediation

Starts 11 Dec 2023
16:00
CET
Online
Led by Lisa Parkinson, UK; Author of Family Mediation 4thed. 2020
Registration is Free
Registration Now Open

Training Summary

Mediators spend a lot of time asking questions rather than providing answers because the aim is to help participants work out their answers and decisions.

Researchers in the US found that skilled questioning by mediators was associated with positive outcomes, whereas mediations that failed were associated with inadequate questioning techniques. Kressel and colleagues found that skilled mediators organised their questions in a structure like a pyramid, with broader information-gathering questions at the base, leading up to narrower questions towards the top.

In initial information and assessment meetings, questions are asked to gather information and assess the suitability of mediation, moving up the pyramid to more precise questions to gain further understanding and encourage reflection.

Mediators may ask as many as twenty different kinds of questions, including directed and non-directed questions, present-focused, future-focused and past-focused questions.

There are also more complex questions, such as hypothetical, circular and reversed questions.

Questions should be asked during a friendly conversation, not as an interrogation. Each question needs to be well-balanced, sensitive and selected according to the stage of the mediation and the nature of the issues.

Trainer

flag-of-United-Kingdom
United Kingdom
Lisa has over 40 years' experience as a family mediator and previous experience in mental health social work and family therapy.

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Alexandra Kieffer

Alexandra Kieffer

Alexandra Kieffer is a certified mediator with a background of peace and conflict studies and responsible for international networks and training and happy to answer all your questions.

Dr. Andrea Hartmann-Piraudeau

Dr. Andrea Hartmann-Piraudeau is an international certified mediator and conflict expert with a broad international network and many years of experience in mediation and ADR. She is responsible for curriculum and research.