Comunicación no violenta para mediadores

Comienza el 1 de diciembre de 2022
En línea
Dirigido por Maria Francesca Francese
La inscripción cuesta 150 euros
Ya está abierta la inscripción

Training Summary

Esta clase magistral abordará la comunicación no violenta como un lenguaje de proceso, una forma de centrar la atención. Solemos comunicarnos de una manera que bloquea la empatía: juicios morales, comparaciones, negación de la responsabilidad. Esto significa que generalmente nos comunicamos de forma violenta y los juicios impregnan nuestra forma de ver el mundo y a nosotros mismos.

About this training

Please note that this Master Class is 8 hours.

  • Part 1 takes place on 1 December 2022 from 3 pm – 7 pm CET
  • Part 2 on 15 December 2022 from 3 pm – 7 pm CET.


The NVC is a language of process, a way to focus one’s attention. We usually communicate in a way that blocks empathy: moral judgments, comparisons, denying responsibility. This means that we generally communicate in a violent way and judgments permeate how we see the world and ourselves. The NVC teaches how to distinguish between judgment and observation.

We usually attribute the cause or the fault of our emotions to something or someone else. The NVC teaches how to Take responsibility for one’s emotions and feelings. In order to do that we need to learn to express emotions and feelings: building a vocabulary.

Emotions surge from needs and especially negative emotions come from frustrated needs. The NVC teaches how to recognize the needs on the bases of emotions and feelings so that one can talk in terms of needs instead of power.

We needn’t dwell on resentment and vengeance. The NVC teaches how to make requests that enrich life: how to make a positive request for actions.

Conscious requests and feedbacks are essential to change, provided that one knows the difference between requests and demands.

Honesty with others and with oneself is an essential step toward freedom from old habits and conditionings.

The NVC works in two directions: expressing and receiving with empathy. This means being present; in this way, one can appreciate the power of empathy.

Empathy towards ourselves is also very important. We tend to judge and condemn ourselves as much as we do for others. We cannot eliminate violence towards others unless we embrace kindness and forgiveness towards ourselves first.

Rage is a very important emotion and the NVC teaches how to express it to serve life.

There are certain instances where force cannot be avoided: the protective use of force

Gratitude and appreciation are key in the NVC as they allow us to “speak from the heart, serving life”.

Resultados del aprendizaje

NVC uses consciousness, language, and communication skills to create a framework from which you can:

  • Express your feelings and needs with clarity and self-responsibility;
  • Listen to others’ feelings and needs with compassion and empathy;
  • Facilitate mutually beneficial outcomes for all parties involved.


After completing this class participants will have the competence to recognize when a communication is violent and when is not, to distinguish between judgment and observation, to use empathy for expressing oneself and for receiving someone else’s communication, to identify and name emotions and feelings, to think in terms of needs instead of power. In order to do that the participants will have acquired the skill to formulate a positive request for action and to use a new and enriched vocabulary of feelings and emotions.

Esta grabación aún no está disponible. Vuelva más tarde o suscríbase a nuestra lista de correo para que le avisemos cuando esté disponible.

Maria Francesca Francese
Francesca es mediadora civil y comercial, con casi dos décadas de experiencia y miles de casos mediados.

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Alexandra Kieffer

Alexandra Kieffer

Alexandra Kieffer is a certified mediator with a background of peace and conflict studies and responsible for international networks and training and happy to answer all your questions.

Dra. Andrea Hartmann-Piraudeau

Dr. Andrea Hartmann-Piraudeau is an international certified mediator and conflict expert with a broad international network and many years of experience in mediation and ADR. She is responsible for curriculum and research.

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